AI Operations Retainers

AI that answers your customers and writes your listings. We run it for you.

A fixed-scope setup, then a monthly retainer. We build it on your channel, watch it, and tune it. You approve what goes out.

Book a 30-minute call

Two minutes. We reply in writing, no call needed.

2–4 weeks
typical setup: HKD 3,800
a month, from: You approve
what goes out

What your retainer runs

Example

It answers from what you approved. In their language.

Customer · WhatsApp · 23:14
Do you deliver to Kowloon by Friday?
Your approved answer
Yes. Orders placed by 3pm Thursday arrive by Friday.
Customer · WhatsApp · 23:16
收到嘅貨爛咗，我想退款。
Refunds are human-only. Passed to your team.

WBC keeps it running:MonitoringTuningMonthly report

You know AI can help. You do not have the hours to set it up. So we do it, and we stay on it.

TodayWith WBC

Customer replies

TodayCustomers wait hours for an answer your team has already typed a hundred times.

With WBCApproved answers go out on WhatsApp or one marketplace inbox, in two languages. Sensitive questions go to a person.

Product listings

TodayNew products sit unlisted because writing the copy is always tomorrow's job.

With WBCDrafts are written from your product facts. Nothing goes live until your team approves it.

Follow-ups

TodayOrder-status questions and weekly exports quietly eat the afternoon.

With WBCLight follow-up runs on its own, such as order-status replies or a weekly export.

After go-live

TodayThe pilot worked for a week. Then nobody owned it.

With WBCWe stay on it: monitoring, tuning, and a monthly view of what it handled and what we changed.

Try it

Don't take our word for it. Try it.

Facts in, approval on, software that admits what it is. Pick one and see how the work actually behaves.

Northline Home

Fictional shop · Automated assistant

This is an automated reply from Northline Home. I can help with shipping, materials, and stock from the product sheet. A person takes refunds, changes to an order, and anything I am not sure about.

Disclosure line: customers know it is software

Behind the reply

What the system checked before answering.

Ask something. Try a refund, or whether the shade is washable. It is not on the product sheet, and that is the point.

Illustrative examples with a fictional shop, not client results. These tools run in your browser and send nothing to us. A live setup uses your approved answers, your rules, and a production language model.

You stay in control

The rules we build in from the first day.

You approve what publishes

We do not auto-publish listings. A person on your side signs off first.

Customers know it is software

Where a customer is talking to software, the greeting says so.

People handle what matters

Anything you mark human-only goes straight to your team.

Your data stays yours

Hong Kong PDPO-aware handling by default. Client data is not used to train foundation models.

Setup is fixed scope

With the same money-back clarity we state for agreed fixed-scope delivery. That covers the deliverables, not revenue.

No inflated promises

We do not promise sales, ranking, or headcount cuts.

How an engagement runs

Pick a stage to see who does what.

Discover · 1–2 weeks

Find the one process worth the fee.

Discovery is one to two weeks when access is ready. We read real conversations or listings, then agree the single workflow to start with.

We do

Review real messages or listings
Pick the workflow to start with
Write the fixed-scope setup

You do

Share access to the channel
Name the person who approves

Three retainers. One approval rule.

Nothing goes out unless someone on your side approved it. Clear prices, in writing, before anyone gets on a call.

What hurts most?

AI Customer Response

For teams drowning in WhatsApp or marketplace messages.

HKD3,800/ month

+ from HKD 12,000 one-time setup

Live in 2–3 weeks
3-month minimum

or book a 30-minute call

Setup

One channel: WhatsApp Business, or one marketplace inbox
Up to 40 approved questions and answers at launch
Two languages, chosen from English, Chinese, and Bahasa Melayu
Escalation rules to a named person. The bot does not pretend to be one
A written disclosure line customers see
Handover notes your team can run without us in the room

Every month

Up to four knowledge or prompt updates
A one-page note: volume handled, escalations, and what we changed
Replies from us within two business days
30-day tuning window after go-live, included in setup

Not included

A second channel, extra language, or 24/7 human agents
Refunds, pricing changes, or anything you have not approved in writing
A new app or a deep CRM/ERP integration

AI Listing & Content

For sellers adding SKUs faster than titles and descriptions can be written.

HKD4,500/ month

+ from HKD 15,000 one-time setup

Live in 2–4 weeks
3-month minimum

or book a 30-minute call

Setup

One platform template: Shopee, Lazada, or your own site
Up to 30 SKUs produced in setup, from your facts, not invented claims
Titles, descriptions, and key attributes, localized in two languages
Nothing publishes until someone on your side approves it
A repeatable sheet your staff can fill for the next batch

Every month

Up to 20 new or revised SKUs
One keyword and quality pass
A short note on what shipped and what was rejected
Replies from us within two business days

Not included

Auto-publishing without approval
Paid ads, photography, or a promise of search ranking
A second platform, unless added as a change

Recommended

AI Operations Retainer

For growing SMEs that want one partner for replies, listings, and light follow-up.

HKD7,500/ month

+ from HKD 22,000 one-time setup

Live in 3–4 weeks
3-month minimum

or book a 30-minute call

Setup

The Response scope plus the Listings scope, with one combined design
Two surfaces total, for example WhatsApp and Shopee
One light workflow: order-status replies, a follow-up reminder, or a weekly export
If that workflow needs more than about two days of integration, it is quoted as AI Integration instead
Same approval rule and AI disclosure as the single packages